Answers, before you have to ask.

Regular bookings usually start within 3–5 days of signing up. One-off and end-of-tenancy cleans can often be booked for the next day, subject to availability in your postcode.

Yes — up to 24 hours before the visit, free of charge. Inside 24 hours a small late-change fee applies so your cleaner isn't left out of pocket.

Not at all. Most customers leave a key or use a smart lock code. We'll agree access with you before your first visit.

Yes — that's the default for regular bookings. We match you once and keep the same cleaner visit after visit.

Pricing depends on your location and the type of clean. Start a booking to see a personalised quote — no card details required.

No. The quote you see when you book is the amount you pay. No booking fee, no card fee, no VAT surprises.

Securely online after each visit — Visa, Mastercard, Amex, Apple Pay and Google Pay. No cash, no cheques.

Tipping is entirely optional. If you'd like to, you can add a tip in the app after any visit and 100% goes to the cleaner.

Every applicant goes through a four-stage vetting process: document and reference checks, a face-to-face interview, a practical skills assessment and ongoing customer ratings.

Yes. Every Just Clap cleaner is covered by comprehensive public liability insurance on every visit.

For regular home cleans, yes — it's more hygienic and eco-friendly to use your own. For deep and end-of-tenancy cleans, we bring everything.

Just message our support team in the app and we'll match you with a new cleaner, no questions asked. It's important the relationship works for both sides.

If any part of your clean isn't up to standard, tell us within 24 hours and we'll send a cleaner back to re-do the missed areas — completely free of charge.

Report it within 48 hours and our support team will handle it under our public liability cover. We'll always make it right.

Email hello@justclap.example or use in-app chat. A senior member of the customer team will respond within one working day.

Most of the UK's major cities and their suburbs — London, Manchester, Birmingham, Leeds, Bristol, Edinburgh, Glasgow and thousands of postcodes in between. Pop your postcode in on the home page to check.

Yes — offices, studios, cafés and clinics. See our commercial cleaning page or request a quote through the contact page.

Yes, subject to availability in your postcode. Saturday and Sunday slots are the first to fill up, so book ahead where you can.